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FAQ - Frequently Asked Questions
- We only collect the informations that needed for the registration procedure at our website or when fill up the registration form on the site. The information that we gathered are voluntarily submitted by the customers to us. We collect customer's personal information during the account registration on our site on our site.How the Information is used:
- The information is used to enhance the visitor’s experience when using the website to display personalised content and possibly advertising.E-mail addresses will not be sold, rented or leased to 3rd parties.E-mail may be sent to inform you of news of our services or offers by us or our affiliates
Q.Personal Identification Details
- Your personal identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping in our site and also to update our customers with our latest news of updates/changes, promotions and events.
- Your personal information such as credit cards details, bank account numbers are well kept secret and confidential with us. We will never share any of your personal details to any third party. Our sites do apply appropriate security application in order to keep all the customers information safe at all time.
- our company website do applies appropriate security application in order to prevent the leaking customers' personal identification details from third parties, illegal disclosure and hackers. However bear in mind that any information transmitted through Internet is NOT 100% guaranteed safe and secure.
- Euphony Musical Sdn Bhd can only send orders to street addresses in Malaysia and Oversea. We do not deliver to P.O. Box addresses. At the time of delivery, you will be check probably before . By signing, you agree that you have inspected the packing of the parcel and have ensured that the seal is not damaged.Should the seal be broken, please check the contents of the parcel and you may refuse to sign for the parcel.
- If you are not at home to receive your purchased order, please log in to your account or the courier website to track the status of your shipment. Should the order be unable to be delivered to you successfully after 2 attempts (or any stipulated number of attempts by the appointed logistics provider) or you do not pick up your order at a nearby location as stated by the courier, the order may be forfeited and we will not refund you any amount that you have spent on your order.
- Euphony Musical Sdn Bhd delivery will only be limited to local delivery only by PosLaju Malaysia ,J&T Express , (SF Express and DHL Only for Oversea.)
- Euphony Musical Sdn Bhd charges a standard shipping & handling fee as following:West Malaysia RM8.00 for the first 1KG, next 1KG or part thereof RM2.00 on all purchases.East Malaysia RM17.00 for the first 1KG, next 1KG or part thereof RM10.00 on all purchases.
- These conditions are subject to change by the management.There will be STRICTLY NO REFUNDS for any shipping & handling charges.We strive to deliver your purchased products within the shortest time possible. All orders are processed as soon as the transaction is confirmed. All orders are dispatched and delivered by our designated courier on Monday to Friday, excluding weekends and public holidays.
- Confirmed orders will be shipped out from our warehouse within 1 - 3 business day(s) if they are placed before 12:00pm, Monday to Friday, excluding public holidays.Aside from public holidays, orders placed on Friday after 12:00pm and over the weekend will be processed on the following Monday and shipped out from our warehouse within 1 - 3 business day(s).
- Delivery ETA (Expected Time of Arrival) are as follows:Peninsular Malaysia: 2 – 4 working days for your order to arrive.Sabah / Sarawak: 5 – 8 working days for your order to arrive.Delivery to rural or remote areas may require an additional of 2 – 3 working days.Delivery ETA may be changed due to unforeseen circumstances and is not under Euphony Musical Sdn Bhd responsibility.
Q. Shipping Policy
Q. STANDARD DELIVERY LEAD TIME
Q. STANDARD DELIVERY LEAD TIME
Q. Return/Exchange & Refund Policy
RETURNS & EXCHANGE POLICY
- Normal priced items are exchangeable within 7 days from your invoice date.
- Exchange items / merchandise must be in original condition, unused, unblowed, or defective merchandise with all original tags attached to the merchandise, and any related accessories or instruction booklets included. Exchange is strictly subject to stocks availability. Return item must be in the original packing/box.Exchanges are subject to availability. If the store does not have any more stock, you may wait until they are able to source additional stock of the desired product or visit another nearby store.
- Exchanges may apply for the same product of a different colour or for different products that serve the same function at the same price. Exchanges are only applicable to same item purchased; no value top-up will be allowed for exchanging others value.
- We will not accept merchandise that has been worn, used, altered, damaged or defective other than manufacturing defect. In other words, incomplete, damaged, worn, soiled or altered returns, or anything we reasonably believe has been used or worn, will not be accepted.
- All Sales and promotional-priced items are non-returnable, non-refundable and non-exchangeable.
- The goods are your responsibility until it reaches our warehouse. Please make sure it is packed properly and securely to avoid any damages. All goods will be inspected on return. We are not responsible for any items that are returned to us by mistake.
- We reserve the right to refuse any exchange. We reserve the right not to accept returns or exchange received after 7 days of the invoice date. Moreover, we reserve the right to deny refund if the merchandise does not meet our return & exchange policy. You are required to pay the shipping cost for all returns.How do I submit an exchange request?
- Kindly email your request to email@example.com with the product details, supporting documents (invoice, order confirmation, and etc.), state clearly the reason of exchange. Our customer service will attend to your request and provide further guidance.Please ship the return item to: Euphony Musical Sdn Bhd . No. 9-1A, Jalan Pandan Indah 4/1, Pandan Indah, 55100 Kuala Lumpur
Q. Refund PolicyRefund is only applicable if product exchange is unavailable/ out of stock/ discontinued.If you are entitled to a refund, please expect at least 14 days for the refund to be processed. .
- If you required further clarifaction on return/exhange/refund, kindly contact our customer care at firstname.lastname@example.org”
Q. How do purchase my order on the site?
To order your purchase :-
- Click “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
- You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
- You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
- From here, you need to select your shipping methods and click “next” button.
- Next you'll need to choose your payment method then click “next” button.
- After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
- Click “Confirm Order” to complete the order.
Q. What are the payment methods available?euphonymusical.com offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Paypal (Visa or Mastercard / Paypal Funds)
Senang Pay(Visa or Mastercard / Debit Card and FPX)
Via online transfer (Visa or Mastercard / Internet Banking)
2. Invoice / Cheque / Offline Bank Transfer
Bank : Public Bank
Bank Account : 3120093604
Account Name : Euphony Musical Sdn Bhd
After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :
You may scan and email us the above info to Email Address : email@example.com or whatsapp it to us at 0122017177
Note: Your purchased products will not be delivered until we have this confirmation.